Privacy Policy

1. Information We May Collect
 

We may collect personal information that you voluntarily provide to us, including:

• Your name

• Company or organisation name

• Telephone number

• Email address

• Business address or service location

• Information submitted through contact, quotation or support forms

• Details about your IT requirements, projects or technical issues

• Communications between you and Ayres Technology
   

When you use our website, certain technical information may also be collected automatically, such as:

• Internet Protocol address

• Browser and device information

• Pages visited and time spent on the website

• Referring website or source

• Cookie and website usage information
   

2. How We Collect Information
 

We may collect personal information when you:

• Submit an enquiry through our website

• Request a quotation, consultation or technical support

• Contact us by telephone, email, messaging service or another communication channel

• Engage us to provide IT or technical services

• Visit or interact with our website

• Provide information during a meeting, site inspection or project discussion
   

3. How We Use Your Information
 

We may use personal information for purposes including:

• Responding to enquiries and support requests

• Preparing quotations, proposals and service recommendations

• Assessing technical or project requirements

• Providing IT solutions, networking, system integration and support services

• Arranging meetings, appointments and site visits

• Managing customer and supplier relationships

• Processing payments, invoices and business records

• Improving our website, services and customer experience

• Maintaining the security and performance of our systems

• Complying with legal, regulatory and contractual obligations

• Sending service-related communications and updates
   

We will not use personal information for purposes that are materially different from those described in this policy without providing appropriate notice or obtaining consent where required.
 

4. Disclosure of Personal Information
 

We may disclose personal information to trusted parties where reasonably necessary, including:

• Employees and authorised representatives of Ayres Technology

• IT, hosting, cloud and website service providers

• Contractors, installers and technical service partners

• Professional advisers, such as accountants, auditors or legal advisers

• Payment and financial service providers

• Government authorities or regulatory bodies where required by law
   

We do not sell personal information to third parties.

Where third-party service providers process information on our behalf, we take reasonable steps to ensure that the information is handled securely and only for the relevant service purpose.
 

5. Website Hosting and Third-Party Services
 

This website is created and hosted using Wix. Wix and integrated third-party applications may process certain technical and usage information required to operate, secure and analyse the website.
 

Third-party services may have their own privacy policies and data-processing practices. Ayres Technology is not responsible for the privacy practices of external websites or services that are not under our control.
 

Wix advises site owners to explain how visitor data is collected, used, disclosed and managed, and provides privacy and cookie-management tools for Wix websites.  
 

6. Cookies and Similar Technologies
 

Our website may use cookies and similar technologies to:

• Enable essential website functions

• Maintain website security

• Remember visitor preferences

• Measure website traffic and performance

• Understand how visitors interact with the website

• Improve website functionality and user experience
   

You may be able to accept, reject or manage non-essential cookies through the cookie banner or your browser settings.

Disabling certain cookies may affect some website features. Wix provides tools that allow visitors to accept or decline non-essential cookies and later change their preferences.  
 

7. Data Security
 

We take reasonable administrative, technical and organisational measures to protect personal information against:

• Unauthorised access

• Accidental loss

• Misuse or alteration

• Unauthorised disclosure

• Destruction or damage

However, no website, online transmission or storage system can be guaranteed to be completely secure.
 

8. Retention of Personal Information
 

We retain personal information only for as long as reasonably necessary to:

• Respond to enquiries

• Provide and support our services

• Maintain business and accounting records

• Fulfil contractual obligations

• Resolve disputes

• Comply with legal and regulatory requirements
   

When personal information is no longer required, we may securely delete, destroy or anonymise it, subject to applicable record-retention obligations.
 

9. Accuracy of Information
 

We take reasonable steps to maintain accurate and up-to-date personal information.
 

Please contact us if your information changes or if you believe that the information we hold about you is inaccurate or incomplete.
 

10. Your Rights and Choices
 

Subject to applicable law, you may contact us to:

• Request access to personal information held about you

• Request correction of inaccurate or incomplete information

• Withdraw consent where processing is based on consent

• Ask us to stop certain direct-marketing communications

• Raise a question or complaint about how your information is handled
   

Some requests may be subject to legal exceptions, verification requirements or applicable administrative conditions.
 

Malaysia’s official PDPA guidance identifies rights relating to access, correction and control over personal-data processing, while the Act establishes principles covering notice, disclosure, security, retention, data integrity and access.  
 

11. Marketing Communications
 

We may send information about our services, offers or business updates where you have requested such information or where otherwise permitted.
 

You may ask us to stop sending marketing communications at any time by contacting us or using an unsubscribe option where available.

We may still send essential communications relating to active enquiries, projects, payments or support services.
 

12. Links to External Websites
 

Our website may contain links to third-party websites.
 

Ayres Technology does not control those websites and is not responsible for their content, security or privacy practices. You should review the privacy policy of each external website before providing personal information.
 

13. Children’s Privacy
 

Our website and services are intended primarily for businesses and adult users.

We do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us without appropriate permission, please contact us.
 

14. Changes to This Privacy Policy
 

We may update this Privacy Policy from time to time to reflect changes in:

• Our services or business operations

• Website functions and technologies

• Legal or regulatory requirements

• Our information-handling practices

The latest version will be published on this page together with the updated date.
 

15. Contact Us
 

For questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Ayres Technology Sdn. Bhd.

Registration No.: 200501030822 (712959-M)

Telephone: +60 19-612 0332
Email: chuinhow@gmail.com

Registered Address:
Suite 39.1.6, First Floor
Jalan Kenari 17C
Bandar Puchong Jaya
Puchong, Selangor
Malaysia